Happy customers are your biggest advocates and can become your most Successful Salesperson.
Focus on the customer and provide top quality services to your customers.
Do you need a dependable and effective helpdesk ticketing system for your business? Look no further than Firstlink’s Zoho helpdesk solution, a comprehensive platform designed to manage customer service management and enhance customer satisfaction.
With our support ticketing system, you can handle requests from multiple sources, such as emails, social media, and online forms, all consolidated into one location with Zoho’s service desk software. This enables you to respond promptly and efficiently to customer inquiries. You can monitor ticket status, set priorities, and assign tasks to individual agents or teams, while the complete service history of each customer allows for personalized interactions.
Moreover, our customer support software includes advanced analytics and reporting features that provide valuable insights into your customer support performance. Track key metrics such as response times, ticket volume, and customer satisfaction ratings to identify areas for improvement and make data-driven decisions.
As a reputable Zoho helpdesk partner, we offer a first-rate helpdesk ticketing system in Malaysia. Our service desk software comes with essential features like automated support responses to enhance efficiency, detailed performance reviews, and full ticket history to better understand each customer’s background.
Enhance your customer support experience with Zoho helpdesk, and witness improvements in efficiency, productivity, and customer satisfaction. Contact us today to learn more about our helpdesk ticketing software. If you’re in search of additional CRM solutions, check out our sales management and digital marketing CRM software for your business!
Your customer always complains no one attends their inquiries?
Struggling to handle inquiries from different platforms?
An easy and user-friendly multichannel ticketing system collects support tickets from email, social media, live chat, telephony and webform. Manage the inquiries or conversation in a single interface, so helpdesk can stay organized and reply faster. It provides all the context you need to resolve issues and allows you to prioritize, track, and automate routine support tasks.
Sorting, prioritizing, and searching for the right context can take up most of your support time before you step in to give actual answers. Assign the ticket automatically to the expertise helpdesk or the right department can improve the efficiency of customer service. Direct assignment or round-robin automation save managers time, so they can focus on critical tasks.
Sorting, prioritizing, and searching for the right context can take up most of your support time before you step in to give actual answers. Assign the ticket automatically to expertise helpdesk or right department can improve the efficiency of customer service. Direct assignment or round-robin automations save managers time, so they can focus on critical tasks.
We show all the ticket history, conversation, customer information, deal valuation and product evaluated by the customer in one place. It provides the right details to keep things simple and manageable, so helpdesk can fully understand the customer background instantly and provide the best solution to customer. Organise the tickets based on priority, due time and status automatically could save time on decide which ticket needs attention first.
In customer service, time is everything. An intelligent workflow automation and SLA rules for helpdesk could help them to respond faster and make customer happier. SLA helps your agents decide which tickets need their attention immediately and which tickets can be solved later; and workflow automation helps to auto assign a ticket to helpdesk based on keywords or criteria. If an email left behind or still pending for more than a specified time, system manage to escalate the overdue tickets to the relevant manager or agent automatically for them to take immediate action.
In customer service, time is everything. An intelligent workflow automations and SLA rules for helpdesk could help them to respond faster and make customer happier. SLA helps your agents decide which tickets need their attention immediately and which tickets can be solved later; and workflow automation helps to auto assign a ticket to helpdesk based on keywords or criteria. If an email left behind or still pending for more than a specified time, system manage to escalate the overdue tickets to the relevant manager or agent automatically for them to take immediate action.
How to improve helpdesk performance?
Usually the time taken by helpdesk to resolve a ticket?
Visualise helpdesk team performance through reports and dashboards, use detailed reports to understand their performance and based on the provided metrics and ratings find a way to improve it. Managers and agents could overview the customer service statistic on your palm as well. Helpdesks get a better picture of tickets that need urgent attention, and managers can analyse agent performance and step in for damage control wherever necessary.
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