HELPDESK

Happy customers are your biggest advocates and can become your most Successful Salesperson.
Focus on the customer and provide top quality services to your customers.

helpdesk_mobile_banner

HELPDESK

Happy customer are your biggest advocates and can become your most Successful Salesperson.
Focus on the customer and provide top quality services to your customers.


The Most Credible & Trusted Zoho Helpdesk Ticketing System in Malaysia

Do you need a dependable and effective helpdesk ticketing system for your business? Look no farther than Firstlink’s Zoho helpdesk ticketing system, a complete solution that can manage customer services and improve customer satisfaction.

 

You can handle your support requests from numerous sources, from emails, social media, and online forms, all consolidated in one location with Zoho’s helpdesk ticketing. This means you’ll be able to answer customer’s inquiries promptly and effectively. You may check ticket status, establish priorities, and allocate tickets to individual agents or teams. Complete service history of each customer is just at a click away and allows personalized interactions with customers.

 

Furthermore, our helpdesk ticketing system has sophisticated analytics and reporting services that offer you with useful insights into your customer support performance. Response times, ticket volume, and customer satisfaction ratings can all be readily tracked to help you find areas for development and make data-driven choices.

 

Being a reputable Zoho partner, we provide a first-rate ticketing system in Malaysia. Our help desk ticketing system also comes with features that we deem essential, such as automating support responses to streamline efficiency, visualization on past performances review and most important full ticket history to understand the customer’s background.

 

Improve your customer support experience with Zoho Helpdesk, and you’ll see an increase in efficiency, productivity, and customer happiness. Contact us now to learn more about our helpdesk ticketing software. If you are searching for other CRM systems instead, feel free to check out our sales management and digital marketing CRM software for your business productivity!

Business Solution_Helpdesk_1. Save customer from bad customer service

Save customers from bad customer service

Save customer from bad customer service

Your customer always complains no one attends their inquiries?
Struggling to handle inquiries from different platforms?

An easy and user-friendly multichannel ticketing system collects support tickets from email, social media, live chat, telephony and webform. Manage the inquiries or conversation in a single interface, so helpdesk can stay organized and reply faster. It provides all the context you need to resolve issues and allows you to prioritize, track, and automate routine support tasks.

Problem solving with the right person

Unlimited tickets caused heavy workload?
Frequently missing high priority issues and failing to meet deadlines.

Sorting, prioritizing, and searching for the right context can take up most of your support time before you step in to give actual answers. Assign the ticket automatically to the expertise helpdesk or the right department can improve the efficiency of customer service. Direct assignment or round-robin automation save managers time, so they can focus on critical tasks.

Business Solution_Helpdesk_2. Problem solving with right person
Business Solution_Helpdesk_2. Problem solving with right person

Problem solving with right person

Problem solving with right person

Unlimited tickets caused heavy workload?
Frequently missing high priority issues and failing to meet deadlines.

Sorting, prioritizing, and searching for the right context can take up most of your support time before you step in to give actual answers. Assign the ticket automatically to expertise helpdesk or right department can improve the efficiency of customer service. Direct assignment or round-robin automations save managers time, so they can focus on critical tasks.

Business Solution_Helpdesk_3. No one left behind

No one left behind

Consume long time to train new helpdesk on helpdesk management?
Difficult to handover tedious help desk tasks?

We show all the ticket history, conversation, customer information, deal valuation and product evaluated by the customer in one place. It provides the right details to keep things simple and manageable, so helpdesk can fully understand the customer background instantly and provide the best solution to customer. Organise the tickets based on priority, due time and status automatically could save time on decide which ticket needs attention first.

Automate support in a way that suits you

Having trouble keeping up with everyday repetitive tasks?
Disappointing customers because of slow response time?

In customer service, time is everything. An intelligent workflow automation and SLA rules for helpdesk could help them to respond faster and make customer happier. SLA helps your agents decide which tickets need their attention immediately and which tickets can be solved later; and workflow automation helps to auto assign a ticket to helpdesk based on keywords or criteria. If an email left behind or still pending for more than a specified time, system manage to escalate the overdue tickets to the relevant manager or agent automatically for them to take immediate action.

Business Solution_Helpdesk_4. Automate support in a way that suits you
Business Solution_Helpdesk_4. Automate support in a way that suits you

Automate support in a way that suits you

Automate support in a way that suits you

Having trouble keeping up with everyday repetitive tasks?
Disappointing customers because of slow response time?

In customer service, time is everything. An intelligent workflow automations and SLA rules for helpdesk could help them to respond faster and make customer happier. SLA helps your agents decide which tickets need their attention immediately and which tickets can be solved later; and workflow automation helps to auto assign a ticket to helpdesk based on keywords or criteria. If an email left behind or still pending for more than a specified time, system manage to escalate the overdue tickets to the relevant manager or agent automatically for them to take immediate action.

Business Solution_Helpdesk_5. Know what is working

Know what is working

How to improve helpdesk performance?
Usually the time taken by helpdesk to resolve a ticket?

Visualise helpdesk team performance through reports and dashboards, use detailed reports to understand their performance and based on the provided metrics and ratings find a way to improve it. Managers and agents could overview the customer service statistic on your palm as well. Helpdesks get a better picture of tickets that need urgent attention, and managers can analyse agent performance and step in for damage control wherever necessary.

Ready to take your customer
service to the next level?

Ready to take your customer service to
the next level?

15-days free trial. No credit card required.

Firstlinkcrm
FIRSTLINK TECHNOLOGY SDN BHD  (1187834-H)
FIRSTLINK SDN BHD  (674448-V)
Unit 20.5, Setia Avenue, Jalan Setia Prima
S U13/S, Setia Alam, 40170 Shah Alam,
Selangor, Malaysia.
FIRSTLINK TECHNOLOGY SDN BHD  (1187834-H)
FIRSTLINK SDN BHD  (674448-V)
Unit 20.5, Setia Avenue,
Jalan Setia Prima S U13/S,
Setia Alam, 40170 Shah Alam, Selangor, Malaysia.
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