DIGITAL
MARKETING

One simple platform. All your favourite networks.
Reach new customers, create awareness and build your presence to attract an audience.

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DIGITAL
MARKETING

One simple platform. All your favourite networks.
Reach new customer, create awareness and build your presence to attract an audience.


The Best CRM Software for Digital Marketing in Malaysia

In today’s digital age, businesses need effective digital marketing strategies to stay ahead of the competition. One of the key components of a successful digital marketing plan is having a CRM software system that is able to manage all aspects of your business. This allows for easy access and tracking, as well as the ability to auto-assign leads to the right representative and engage with them across different platforms at the right time, delivering superior experience across every stage of the customer journey.

 

Our Zoho CRM software  includes a powerful social media management platform that makes it easy to monitor and manage all social media platforms in one place. Plan and schedule your content with different publishing methods, visualize your schedule on the calendar, and easily reorganize content with the drag and drop function. With these tools, your marketer’s job becomes easier, allowing you to stay active in different social media channels and ensure a consistent brand image across all platforms.

Business Solution_Digital Marketing_1. Capture leads directly into your CRM

Capture leads directly into your CRM

Capture leads directly into your CRM

Leads information not centralize?
Information filled up by website visitors will keep at which platform?

Capture leads information from website and different social media platforms into CRM. Auto assign the leads to the right representation and engage with them across different platforms in the right way and right time. Deliver superior experience across every stage of the customer journey.

Manage your social media platform in one glance

Need to log in different platforms to publish post one by one?
Unable to schedule post in advance, have to work with company social media during public holiday?

Nothing can stop you stay active in different social media channels. Makes your marketer job easier by monitor and manage all social media platform in one place. Plan and schedule publish content with a powerful publishing toolkit that provides different publishing methods. Visualize your schedule on the calendar and reorganize the content easily with drag and drop function.

Business Solution_Digital Marketing_2. Manage your social media platform in one glance
Business Solution_Digital Marketing_2. Manage your social media platform in one glance

Manage your social media platform in one glance

Manage your social media platform in one glance

Need to log in different platform to publish post one by one?
Unable to schedule post in advance, have to work with company social media during public holiday?

Nothing can stop you stay active in different social media channels. Makes your marketer job easier by monitor and manage all social media platform in one place. Plan and schedule publish content with powerful publishing toolkit that provides different publishing method. Visualize your schedule on calendar and reorganize the content easily with drag and drop function.

Email marketing software in Malaysia remains one of the most effective strategies for businesses, and with Zoho CRM software  includes a suite of email marketing tools to help you create, send, share, and track email campaigns effectively. Collecting feedback from customers is important to understand market sentiment and our software is also integrated with full live support and customer survey systems.

Business Solution_Digital Marketing_3. Retarget your leads and automate marketing process

Retarget your leads and automate marketing process

Retarget your leads and automate marketing process

Is CRM provide email blasting service?
How to follow up after email blasted?

With the rise of different online channels, email marketing continues to be one of the simplest and effective strategies for businesses. It also an essential function in a business software. Create, send, share and track email campaigns effectively in the toolkit that meet your email marketing needs. Send out an email series based on how the recipients responded to your previous messages and ensure the email send to the right people at the right time, every time.

Live Support in website

Does CRM provide website live chat function?
How to know who visited my website?

Track website engagement rate, and visitor footprint and identify new and returning visitors. Customer service in digital marketing is one of the most impactful and crucial elements in retaining your clients. Provide personalized customer service experience to them based on their location, language and chat history, especially for returning visitors. A well-structured conversation with a returning visitor backed by relevant insights can drive more sales. Meanwhile, a chat widget on a website makes it easy for website visitors to reach you and receive live customer support in real-time. Power of AI provides you with a 24/7 customer support chatbot. Effortlessly switch between live chat, voice calling, and even screen sharing or remote access to assist website visitors.

Business Solution_Digital Marketing_4. Live Support in website
Business Solution_Digital Marketing_4. Live Support in website

Live Support in website

Live Support in website

Does CRM provides website live chat function?
How to know who visited my website?

Track website engagement rate, visitor footprint and identify new and returning visitor. Provide personalise customer service experience to them based on their location, language and chat history especially for returning visitor. A well-structured conversation with a returning visitor backed by relevant insights can drive more sales. Meanwhile a chat widget in website makes it easy for website visitor reach you and receive live customer support in real time. Power of AI provides you a 24×7 customer support chatbot. Effortlessly switch between live chat, voice calling, and even screen sharing or remote access to assist website visitor.

Business Solution_Digital Marketing_5.Customer feedback is value to businesses

Customer feedback is valuable to businesses

Customer feedback is value to businesses

Can CRM collect product feedback from customer?
Can we analyse the customer rating on our customer service?

Create survey in minutes with more than a variety of questions and a user-friendly editor. Collect feedback from your target audience instantly through different platforms like social media and email campaigns. Visualize the response in real-time in order to get deeper understanding and make informed decisions.

Choose Firstlink as your partner to implement the best CRM software in Malaysia, and take your business to the next level.

Manage your marketing platform effortlessly.

15-days free trial. No credit card required.

Firstlinkcrm
FIRSTLINK TECHNOLOGY SDN BHD  (1187834-H)
FIRSTLINK SDN BHD  (674448-V)
Unit 20.5, Setia Avenue, Jalan Setia Prima
S U13/S, Setia Alam, 40170 Shah Alam,
Selangor, Malaysia.
FIRSTLINK TECHNOLOGY SDN BHD  (1187834-H)
FIRSTLINK SDN BHD  (674448-V)
Unit 20.5, Setia Avenue,
Jalan Setia Prima S U13/S,
Setia Alam, 40170 Shah Alam, Selangor, Malaysia.

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